Service agreement
What you agree to when you book.
This is written in plain English on purpose. You tick the important parts and sign when you book, and this page is the full version. Last updated 2026-09-18.
Section 1
What we do
Fresh Stroll cleans strollers, car seats and other baby gear. We take removable parts off, wash each piece according to the manufacturer’s published care instructions, clean the frame and hard parts by hand, air-dry everything completely, and reassemble it.
We use Dr. Bronner’s Sal Suds and Tide Free & Gentle, and water at the temperature the manufacturer specifies for each piece. Cleaning reduces dirt, residue and germs. It is not sterilization, and we do not claim that it is.
Section 2
Car seats are safety equipment
A car seat is a regulated safety device. In the United States it is built and tested to Federal Motor Vehicle Safety Standard 213. Its manufacturer sets rules for how it may be cleaned, and we follow those rules rather than our own. Where the manufacturer says a part must not be washed, soaked or treated a certain way, we will not do it, even if asked.
We do not clean a car seat that has been in a crash of any kind, that has passed the expiry date printed on it, or that is subject to an open recall. If we discover any of these when the seat arrives, we will tell you and return it uncleaned. You will be charged only for any pickup and return.
Section 3
What you are telling us
When you book, you tell us the make and model of each stroller or car seat, whether any item has ever been in a vehicle accident, and any known problems such as mould, broken parts or loose straps. We rely on that information to decide how to clean the item and whether we can accept it at all.
Section 4
Cleaning carries some risk
Fabrics, foam, straps, buckles and plastics wear over time, and cleaning can reveal or worsen existing wear. Colours can lift, stitching can loosen, and older stains may not come out. We take care with every piece and follow the care instructions, but we cannot make gear new, and we cannot guarantee that cleaning will not change how a part looks, feels or performs.
By booking, you accept those risks for the items you send us.
Section 5
After your gear comes back
Once an item is returned to you, you are responsible for it. Before you use it again, please check that every strap, buckle, clip and cover is fitted the way the manufacturer shows in its manual, and that nothing is loose or missing. Correct installation and use of a car seat is always the parent’s or carer’s responsibility, and the National Highway Traffic Safety Administration publishes free guidance on it.
- Check the reassembly against the manufacturer’s manual before use
- Install and use the item as the manufacturer directs
- Confirm the item is safe before placing a child in it
Section 7
Limits on our liability
To the fullest extent permitted by California law, Fresh Stroll, its owners, employees and contractors are not liable for pre-existing damage or defects, hidden or structural failures, results of improper installation or use after the service, or any injury, loss or damage arising from the use of an item after it is returned to you.
If we are found liable for anything connected with a service, our total liability is limited to the amount you paid us for that service.
Nothing in this agreement limits liability that cannot be limited under California law.
Section 8
Claims against individuals
Fresh Stroll is run by its owners and, at times, people who help us. Any claim you may have relates to the business, not to any individual owner, employee or contractor personally, and the protections in this agreement apply equally to each of them.
Section 9
If someone else makes a claim
You agree to indemnify and hold harmless Fresh Stroll and its owners, employees and contractors against claims, damages or legal costs that arise from use or misuse of an item after we return it, from improper installation, or from a third party’s claim involving the item.
Section 10
No warranty, but a redo promise
Our services are provided as is. We do not warrant that a cleaned item is safe, compliant with its manufacturer’s requirements, or fit for any particular use, because those things depend on the item’s history and on how it is installed and used.
Separately from that, if you are not happy with the quality of a clean, tell us within 48 hours of return and we will clean it again at no charge. That is a promise about our work, not a safety guarantee.
Section 11
Photos
We may photograph items during cleaning for our own records, for example to note damage that was present on arrival. Those photos are not published.
If you tick the marketing option when you book, we may also use photos of your gear on our website or social media. We never include names, addresses or any other personal information.
Section 12
Text messages
If you tick the text message option when you book, we will text you about your booking, your pickup or drop-off window and your return. Message and data rates may apply. Reply STOP at any time to stop.
Section 13
Payment, scheduling and cancellation
Prices are shown on our website. Once we confirm a pickup or drop-off window, we send a secure card link, and the slot is held once it is paid. We plan our routes around confirmed slots, so please have the gear ready at the agreed time. If it is not, we will contact you to reschedule.
Standard return is within 48 hours of pickup. Express 24-hour return is available for the fee shown on our website.
Sometimes a job takes longer than expected. If that happens we will tell you as soon as we know.
Section 14
The whole agreement
This agreement, together with our privacy policy and the prices on our website, is the whole agreement between you and Fresh Stroll for the service you book. It is governed by the laws of the State of California. If any part of it cannot be enforced, the rest still applies.
Questions about any of this? Email freshstroll.sf@gmail.com. See also our privacy policy.